Finally, I'd be able to introduce him to the concept of a "Battle Royale" shooter. My library was accessible again, and my Nintendo Switch Online family plan was active on my account, my wife's account and my brother's account. We'll update this piece if we hear back.Įither way, I had my happy ending. Even if it takes six months for someone to notice it.ĬNET has reached out to Nintendo for official comment and advice on what customers should do if they find themselves in a similar situation. That's against the Nintendo Account user agreement. I may have proof that my account was accessed multiple times out of country before the fraudulent charge occurred, but to Nintendo, it still looks like someone issued a chargeback on a non-refundable purchase. Nintendo promised me that if it did happen again, and it was a hack, they'd look at it on a case by case basis, but the way I was informed about this policy felt a little threatening. If your Nintendo Account has multiple log-ins from other countries, you might have been hacked. I knew things were getting serious when the hold music changed from the generic, easy listening of Opus Number One to the soaring, victorious theme of The Legend of Zelda: Ocarina of Time's Hyrule Field. This time, Nintendo's customer service agent referred me to a higher tier of support. Their online play was just… broken, without explanation.Īfter waiting a day for a solution, I became impatient and called back. Worse still, neither of them knew what was happening or why. My wife couldn't play Animal Crossing with her friends, and my brother's quest to ride Fortnite's battle bus was stymied. As the primary account holder of our Nintendo Switch Online Family Membership, my ban effectively cut my entire family group off from online play. To play Nintendo Switch games online, you need to subscribe to the Nintendo Switch Online service, and multiple SwitchĬan be registered to a single family plan to save money. The hardest hitting limitation wasn't what the ban did to me, it's what it did to my family.
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